Imex Trading Group AS (reg. code 10561768; address Paneeli 2a, 11415 Tallinn; tel 611 2645; firstname.lastname@example.org)
1. General conditions
These conditions of use apply to the legal relationships arising with private and legal persons (hereinafter the Purchaser) during use of ordering environment (hereinafter the E-store) of goods (hereinafter the Product or Products) located at the web page www.imex.ee (hereinafter the Webpage) of the company Imex Trading Group AS (hereinafter the Seller).
In addition to these conditions of use the relationships between the Seller and the Purchaser are regulated by legal standards valid in the Republic of Estonia.
These conditions of use and valid price list of the Products of the E-store are available at the Webpage of the Seller. All prices of the Products shown in the E-store are in Euros and include VAT. Special prices for regular customers are displayed to the logged-in users in cart view.
Upon confirmation of order the Purchaser accepts the conditions of use.
The Seller is entitled to amend these conditions of use and the prices of the products displayed at the webpage. If the Purchaser has submitted their order before amendment of the conditions or purchase price, the conditions valid at the moment of submission of the order shall apply.
2. Performing of purchase
2.1. To perform purchase, order shall be submitted in the E-store. Order can be submitted in Estonian, Russian and English.
2.2. To submit an order, the Purchaser undertakes to provide requested contact data in the registration form submitted by the Seller, which are necessary for delivery of the order.
2.3. To submit an order, the Purchaser selects suitable products into cart and suitable delivery in the E-store, and confirms the order by pressing the key „Check out“.
2.4. Delivery fee corresponding to the method of delivery selected by the Purchaser may be added to the price of the ordered Products. Final price of the order is shown after confirmation of the order and before making the payment. Information about terms of delivery is provided in clause 3 of these Conditions of use.
2.5. The Purchaser shall pay the invoice submitted for the order via internet bank link or bank transfer in 48 hours. An order, for which invoice has not been paid, will be cancelled after 48 hours.
2.6. In order to pay the invoice via bank link, the Purchaser clicks the bank link, through which they want to pay for the order. After this, the Purchaser is directed to the payment environment to make the transfer.
2.7. Upon payment for the products via bank link, the recipient of the payment is Maksekeskus AS, who has been authorised to accept payments on behalf of the Seller.
2.8. After payment for the order a confirmation of the order is sent to the e-mail address specified by the Purchaser, which includes number of the order and list of purchases. With sending the confirmation to the e-mail address of the Purchaser, sales contract between the Purchaser and the Seller (hereinafter the Contract) is considered concluded.
2.9. All orders drafted and purchases made by the Purchaser are available to regular customer in the E-store, in the view „My account“.
3. Terms of delivery
3.1. The Seller ensures transport for fee within Estonia for all Orders through a provider of courier service, and provides a possibility to pick up the goods without additional fee on business days 9.00-17.00 from the office of Imex Trading Group AS at the address Paneeli 2a, 11415 Tallinn.
3.2. The Seller ensures free transport within Estonia for an order, which sum without VAT is more than 100 (one hundred) Euros.
3.3. The Purchaser confirms requested transport before confirmation of the order.
3.4. The provider of courier service delivers the order requested with courier service to the Purchaser to the address specified in the order in five business days from the moment of conclusion of the sales contract.
3.5. The provider of courier service agrees the time of delivery with the Purchaser one day before delivery of the goods with text message or phone call. Generally, courier service is performed on business days 9.00-17.00.
3.6. The provider of courier service delivers the order to the Purchaser to the front door of the Purchaser, i.e. the Seller is not obliged to deliver the products ordered by the Purchaser further into the premises of the Purchaser.
3.7. If the Purchaser does not answer the telephone and/or does not ensure acceptance of the products upon first arrival of the Seller at the location of the Purchaser, or the Seller cannot deliver the products to the Purchaser at the agreed time due to any other circumstance for the fault of the Purchaser, the Seller is entitled not to deliver the products to the Purchaser.
3.8. An order not delivered by the provider of courier service due to circumstances caused by the Purchaser will be issued to the Purchaser without additional fee from the warehouse of Imex Trading Group AS at the address Paneeli 2a, 11415 Tallinn, based on the number of invoice and personal data, in 7 business days after the date of delivery specified in the conditions of use.
3.9. If the Purchaser has not picked up a paid order in 14 business days, the Seller shall return the total sum of ordered products to the bank account of the Purchaser. The fee for performed courier service shall not be returned.
3.10. If the Seller cannot deliver the products during the period specified in the order due to a circumstance proceeding from the Seller, the Seller undertakes to notify the Purchaser immediately of the fact, using contact data specified in the order. The Seller and the Purchaser agree new term of delivery. If the Seller and the Purchaser cannot agree new term of delivery, the Seller and the Purchaser consider the specific sales contract terminated for the specific order, and the Seller shall return the purchase sum to the Purchaser in 7 business days from the date of delivery specified in these conditions of use (including transport fee).
4. Withdrawal from the contract
4.1. The Purchaser is entitled to withdraw from the Contract without stating the reason in 14 calendar days from the receipt of the Products.
4.2. To withdraw from the Contract, the Purchaser shall submit to the Seller an explicit written statement of withdrawal in the contact form of the Webpage, via e-mail or regular post.
4.3. In the statement of withdrawal, the Purchaser shall specify the bank account number and name of the owner of the bank account, where the money should be returned. The Seller does not perform any return payments in cash.
4.4. If the Purchaser withdraws from the Contract, the Purchaser undertakes to return the unused and undamaged Products immediately, but not later than in 14 calendar days from the moment of submission of the statement of withdrawal. The Purchaser may return the Products to the office of the Seller or by post to the address: Imex Trading Group AS, Paneeli 2a, 11415 Tallinn. Upon withdrawal from the Contract, the Purchaser shall cover the costs related to the return of the Products.
4.5. Products with opened packaging or otherwise tampered by the Purchaser cannot be returned.
4.6. If a Product returned by the Purchaser are used or damaged, the Seller is entitled to request compensation of damage up to the sales price of the Product, depending on the decrease of value of the Product. The relevant sum is deducted from the sum to be returned to the Purchaser.
4.7. The Seller shall return to the Purchaser the sum proceeding from withdrawal from the Contract in 7 days from the receipt of the returned goods. If the Purchaser submits statement of withdrawal from the Contract before receipt of the goods, the Seller shall return to the Purchaser the sum proceeding from withdrawal from the Contract in 7 days from the receipt of the statement of withdrawal from the Contract.
5. Submission of complaints
5.1. The Purchaser shall submit any complaints concerning non-conformity of a product to the terms and conditions of the contract to the Seller in writing in the contact form of the Webpage, via e-mail or regular post.
5.2. In a complaint, the Purchaser shall provide detailed description of the complaint and contact data, to which possible solution of the Seller to the complaint is requested.
5.3. If the Purchaser does not agree with solution of the complaint by the Seller, the Purchaser is entitled to turn to the Consumer Protection Board to the Consumer Disputes Committee, which is the unit of extrajudicial solution of disputes approved in Estonia. Appeal to the Consumer Protection Board and the Consumer Disputes Committee is free of charge. The Consumer Disputes Committee is located at the address Rahukohtu 2, Tallinn; contact telephone: 6201 920, e-mail: email@example.com. Rules of procedure for the solution of consumer disputes are available at the webpage of the committee: www.komisjon.ee. The Purchaser may also submit an application for solution of dispute through internet based platform of solution of disputes (ODR platform) located at the address: https://webgate.ec.europa.eu/odr/
6.1. The Seller and the Purchaser are responsible to each other for damage caused to the other party with violation of user rights in cases and in extent specified in valid legal acts of the Republic of Estonia.
6.2. The Purchaser is responsible for the correctness of data submitted in the registration form. If the Purchaser submits false data in the registration form, the Seller is not responsible for any relevant consequences, and the Seller is also entitled to request compensation of damages from the Purchaser.
6.3. The Purchaser is responsible for safe use of user ID and password required for logging in to the Webpage and prevents their distribution. The Purchaser undertakes to ensure that their user ID and password cannot get into possession of any third persons. If the Purchaser suspects that their login data have leaked into the possession of a third person, the Purchaser undertakes to notify the Seller of the fact and to change their password immediately. If the Purchaser does not notify the Seller of possible misuse of data, the Seller is not responsible for any damage, which may arise to the Purchaser from the use of login data leaked into the possession of third persons.
6.4. The Seller is not responsible for late delivery of an Order, if delivery was late due to a circumstance beyond control of the Seller.
7. Privacy conditions
7.1. Personal data of the Purchaser are processed in compliance with the Personal Data Protection Act.
7.2. The party responsible for the processing of consumer data is the Service provider. The parties authorised to process personal data are the provider of courier service and Maksekeskus AS.
7.3. The Service provider collects personal data of the Consumer upon creation of customer account and/or registration of the order.
7.4. The Service provider may use personal data for provision of services to the Consumer, their development and personalisation. The mentioned services include first and foremost sale of goods to Consumers on the website of the Service provider and organisation of personalised offers.
7.5. Data subject to processing include data concerning former purchases of the Consumer and personal data entered by the Consumer to the Webpage (name, user name, telephone number, address, e-mail address). Personal data subject to processing include also the number of bank account, from which the purchase was made, for a case, if a need would arise for the Service provider to return the sum paid for a purchase to the Consumer in cases and in extent specified in the conditions of use.
7.6. Upon payment for purchases via banks with encrypted data communication, the Consumer guarantees security of personal banking details and the Service provider has no access to them.
7.7. The Consumer is always entitled to prohibit collection and use of their personal data, except when this is necessary for recovery of a claim proceeding from the contract or delivery of goods. Consent provided for using personal data mentioned above cannot be revoked retroactively.
7.8. The Service provider shall not transmit, sell or disclose personal data of the Purchaser to any third persons (except the persons specified in clause 7.2 of these conditions) without prior consent of the Purchaser, except in cases specified in the law.
8.1. Pictures accompanying descriptions of products are illustrative and appearance of a product may be different from the picture.
8.2. Courier service paid for by the Purchaser is provided by a third party, therefore the fee for the provision of courier service shall not be returned (except in cases specified in clause 3.10).
In case of any questions please call on business days 9.00-17.00 to the telephone of customer support (+372) 611 2645 or write to the e-mail address: firstname.lastname@example.org.
Imex Trading Group AS
(Last amended: 12. July 2016)